Improve employee performance through 1st Financial's targeted training. your frontline staff serves as the day-to-day ambassadors of your institution.

Our industry-specific programs show them what to say & how to say it. Our 150+ video/DVD programs cover the crucial areas of financial industry training. For more information about our training programs, select from the links below.

Made exclusively for financial institutions, our Award-winning video training programs focus on the following subjects:

Teller Training
Compliance
Lending, Credit & New Business
Security: Protection, Prevention & Preparedness
Personal Banking Essentials
Customer Service
Sales Training
Orientation Basics & Essentials of Professionalism
Motivation & Personal Performance Improvement
Management Issues & Empowerment
Members Only
Professional Development for Training Managers

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About 1st Financial Training Services

Serving more than 10,000 banks and credit unions each year—from the smallest community banks to the largest financial institutions —1st Financial's multimedia training services include:

Award-Winning Videos/DVDs—150 engaging, broadcast-quality video courses; 36 awards won in 2006 & early 2007.
Leader's Guides, Workbooks & Quizzes—to assist the trainer; to ensure attention and retention
Digital University's Online Training —More than 140 courses with a LMS for testing & tracking

With 1st Financial & its partner, Digital University, traineers have access to multimedia courses available in the areas of Compliance, Teller Training, Security, New Accounts, Customer Service & more.

Bonnie L. Eidson is 1st Financial's President & Chief Creative Officer.

By Bankers for Bankers Since 1986: Celebrating 20+ years of service, 1st Financial's top management & board of advisors have 50 years of combined banking experience. The Result: Our training is technically accurate, visually appealing & engaging.

Private Label & Customization: To meet the specific needs of its financial institution customers with multiple locations, 1st Financial Training can customize & "private label" programs for distribution to hundreds of branches & affiliates.

For more information, contact us by phone at (800) 442-8662, by email at sales@1stfinancialtraining.com, or use our Online Contact Form.

WBE: Women's Business Enterprise

Our Goal
To provide you with the tools you need to avoid costly non-compliance penalties & to deliver superior, growth focused service.

Our Mission
To be your high-touch, cost-effective frontline training resource.

We Provide...
time-saving, real-life training solutions to keep your frontline employees current in the areas of compliance, security, teller training, customer service, sales and more.

Since 1986,
the nation’s banks and credit unions have relied on our effective, accurate, turn-key training. We make complicated topics simple and easy to understand. Programs–including required regulation topics—are presented in an interesting, engaging, memorable manner—all designed to ensure maximum retention.