Modern Teller Training 4

Modern Teller Training 4 is the most comprehensive and current teller training series available, incorporating the best of the 3 previous editions, plus much more.

> Unit 1: Today's Professional Teller
> Unit 2: You & Your Customers
> Unit 3: Handling Money
> Unit 4: Checking Deposits & Savings Transactions
> Unit 5: Making the Check-Cashing Decision
> Unit 6: Additional Bank Products, Services & Transactions
> Unit 7: The Teller Computer System & Balancing Out
> Unit 8: Forgery & Signature Verification
> Unit 9: Detecting Couterfeits
> Unit 10: Fraud

Security Series

Our popular Security Series presents current, up-to-the-minute information on timely topics, like the latest frauds, scams and statistics. And with our new Fraud Prevention Certification, you can reassure your community that your employees are fully prepared Fraud Prevention Specialists.

> RB-121 Robbery: Are you Ready?
> RB-122 Fraud: All the Basics
> RB-123 Confidentiality: Information Protection
> RB-124 Rip-Offs: Preventing Cash-Based Scams
> RB-126 Executive Briefing on Strategic Security Issues

Personal Banking Essentials

Developed with the help of banker/advisors nationwide, this series will definitley upgrade your frontline staff's skills. Whether you use the PBE series for first-time training or refresher training, your employees will transfer the knowledge they gain from these programs to your specific products and services.

> PB-101 Understanding Personal & Business Banking Products
> PB-102 Legal & Compliance Aspects of Deposit Accounts
> PB-103 Preventing New Account Fraud: Customer Identification & Verification
> PB-104 Determining Customers' Needs
> PB-105 Successful Customer Service & Sales

I Didn't Sign On to Sell!

With more competitors entering the marketplace every day, it's essential your employees know how to keep current customers, plus know how to up-sell and cross-sell. Help your employees overcome their fear of selling & become sales stars.

> Program 1. Covers fear of selling & rejection; basic sales concepts, and the first 2 of 5 traits of a solution-oriented sales professional.

> Program 2. Covers professional sales traits 3-5; partnership selling; up-selling & cross-selling; a sales attitude & more.

> Program 3. Follows a complete sales transaction that uses a simple 5-step sales process; includes how to use open questions; shows specific phrases to use at key steps in the process.

> Selling in Banks: A Blueprint For Management. Covers what management must do to plan for sales; how to support sales; how to establish a foundation for selling success. Presented in an "informal meeting" of managers at various levels in the bank.