Quote of the Day

When Employees Know Better, They Do Better.

Ensure your employees have the know-how they need to serve today's demanding financial services consumer. 1st Financial Training Services offers convenient, turn-key, real-world training solutions for:

>	Teller Training
>	Compliance
>	Lending, Credit & New Business
>	Security: Protection, Prevention & Preparedness
>	Personal Banking Essentials
>	Customer Service
>	Sales Training
>	Orientation Basics & Essentials of Professionalism
>	Motivation & Personal Performance Improvement
>	Management Issues & Empowerment
>	Members Only
>	Professional Development for Training Managers

We make complicated topics simple and present them in interesting, engaging ways. It's training made simple. It's effective, award-winning programs. It's 1st Financial Training Services.

Request your free copy of our Resource Guide today!
Call 800.442.8662 or click here.

Does your BSA expertise go beyond just the basics?

Take this 5-question quiz to find out.

Previous quiz:
What training style are you?

BSA: What Every Employee Must Know explains CTRs, SARs and CIP so employees learn the essentials of the Bank Secrecy Act.

Reg CC: An Overview for All Employees presents a framework for understanding funds availability and check hold decisions.

Reg E: EFT Essentials for All Employees defines the basic concepts of electronic fund transfers in an interesting and relevant context.

More info...

Our Trainer's Fun Kits and other special awards go to each winner selected at random from the names submitted to the drawing. More info...

1st Financial will give you $100 towards your volunteer efforts when you sign up to participate in our nationwide charity project Bankers Care & Share.
More info...

These helpful Bank Robbery Kits should be placed at all teller and personal banker locations in each branch.
More info...

Best of Both Worlds
Save 20% on 300 Multimedia Training Programs Until 9/30/08

More than 300 financial industry-specific courses are available to you via DVD/VHS and online training. DVD/VHS programs show frontline employees what to do, how to do it, what to say and how to say it.

Online courses offer frontline training as well as courses for the highly-motivated learner or specialist, such as a loan officer, compliance officer, directors and others.

There are a variety of multimedia packages available. Ask your Training Support Manager for a plan that fits your budget.

For more information, call 800.442.8662 or by email us.

Customize Your Savings
Build Your Own 3-Course Training Bundle & Save 44% to 48%

Select any 3 programs from more than 120 1st Financial Training productions. Courses include compliance, security, customer service, motivation, professionalism and more. Programs normally priced at $595 and $645 are now available for only $995/set of 3. Possible sets of 3:

SECURITY
1	Preventing New Account Fraud: Customer Identification & Verification
2	Robbery: Are You Ready?
3	Confidentiality: Information Protection
COMPLIANCE
1	Reg E: EFT Essentials for All Employees
2	Reg CC: An Overview for All Employees
3	BSA: What Every Employee Must Know
CUSTOMER SERVICE
1	Basic Banking Etiquette
2	More Basic Banking Etiquette
3	How to Handle the Difficult & Angry Customer
PRODUCT KNOWLEDGE
1	Understanding Personal & Business Banking Products
2	Cross-Servicing: Making Good Things Happen for Your Customer
3	Additional Bank Products, Services & Transactions

Or select any 3 programs you prefer from our Resource Guide. Our friendly, helpful Training Support Managers can provide you with a variety of options and training ideas. Call 800.442.8662 or email us.

Special Savings
Save 34% on All-New Training Program: You & Your Customers

This excellent, all-new course covers must-have skills for your frontline staff. In fact, any employee who interacts with customers will benefit from this training.

Normally $645, this program is available for only $395 until 9/30/08. The 24-minute course covers:

> Basic Customer Service Skills
> The 4 C's of Customer Service
> Needs-Based Cross-Selling
> A Cross-Selling Model
> Overview of BSA, Check 21, Reg CC & Reg E

Includes a FREE workbook. Save on additional workbooks: Normally $169 for a set of 10, now only $99. For more information, contact your friendly, helpful Training Support Manager at 800.442.8662 or by email.

1st Financial Training Videos Win 36 Awards

In a two year span, 1st Financial Training has won 36 awards from 6 different organizations that honor and recognize outstanding video production, including:

The Videographer Awards
The Telly Awards
The Communicator Awards
The Marcom Awards
The Accolade Competition
The Aegis Video & Film Production Awards

"We are pleased to be recognized by so many organizations for our training films and resource guide,” said Bonnie L. Eidson, 1st Financial Training Services President and CEO. “We’re committed to bringing our customers high-quality, engaging and memorable training as we move on into 2009 and beyond.”

An industry leader since 1986, 1st Financial Training Services provides training products and services to more than 10,000 banks and financial institutions each year. In addition to producing training videos and DVDs, 1st Financial offers training library memberships, online learning subscriptions and training customization.

See Full Awards Listing

You're Invited

Share your training tips with thousands of your colleagues in the financial services industry. We're adding new training programs plus more FREE games, puzzles, meeting starters and more to our very popular, award winning RESOURCE GUIDE.

Join the fun—send us a game, success story, quotation or training tip. You'll be listed as a Contributing Editor and receive extra copies of the GUIDE—for your family, friends and envious co-workers! Submit your tip.