Featured Program
Coaching I: Improve Employee Performance Through Coaching
As a manager, you cannot change people, but you can improve behavior. In this course, managers learn how to coach employees to get desired performance results. In addition, it outlines:
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4 management myths. Myth: To be a good manager, you need to be a psychologist.
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3 management facts of life. Fact: You manage behavior, not people.
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6 critical management questions. Question: Do you unintentionally reward negative behavior?
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And much more!
An excellent extended role play shows a supervisor coaching an employee who is frequently late for work. This detaild "how to" role play shows exactly what to say & how to say it. A first-rate program designed to improve problem behavior ASAP.
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Products: Management Issues & Empowerment
| Title | Catalog # |
|---|---|
| Be Prepared to Speak (Members Only) | SB-124 |
| Coaching I: Improve Employee Performance Through Coaching | SM-114 |
| Coaching II: More Techniques to Improve Employee Performance | SM-116 |
| Coaching: The Supervisor's Critical Role in the Training Process (Members Only) | TM-111/112 |
| Communication Skills | SM-103 |
| Delegating Responsibility | SM-108 |
| Determining Customers' Needs (Personal Banking Essentials Series) | PB-104 |
| Executive Briefing on Strategic Security Issues (Security Series) | RB-126 |
| Goal Setting | SM-106 |
| How to Motivate Your People | SM-109 |
| How to Successfully Manage Change | SM-115 |
| How to Work with Difficult and Diverse People: A Survivor's Guide | CS-117 |
| I Didn't Sign On to Sell! (4-part Series) | ST-125-128 |
| I Didn't Sign On to Sell! Program 1 | ST-125 |
| I Didn't Sign On to Sell! Program 2 | ST-126 |
| I Didn't Sign On to Sell! Program 3 | ST-127 |
| I Didn't Sign On to Sell! Role-Plays Only | ST-129 |
| Incentives: How to Make Them Work For You | SM-111 |
| Interviewing Skills | SM-112 |
| Management Principles for New Women Managers | SM-102 |
| Performance Appraisal | SM-110 |
| Problem Focus vs. Outcome Focus | SM-107 |
| Selection Interviewing: How to Hire the Right Person for the Job | SM-117 |
| Selling in Banks: A Blueprint for Management (I Didn't Sign On to Sell Series) | ST-128 |
| Sexual Harassment: It's Serious Business (Members Only) | SB-117 |
| Successful Customer Service & Sales (Personal Banking Essentials Series) | PB-105 |
| Supervisory Training: One of the Gang | SM-101 |
| Systematic Approach to Conducting Effective Performance Appraisals, A | SM-113 |
| Time Management | SM-104 |
| Workplace Violence: The Calm Before the Storm (Members Only) | SB-121 |
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