1st Financial Training Services provides award-winning DVD/VHS training programs to the nations Banks and Credit Unions.

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"Credit Union Training"

 


Products: Management Issues & Empowerment

Titles below with links feature additional information or an online video preview clip. For more information about any of our products, order our FREE Resource Guide today.

PROGRAM TITLE
CATALOG #
Be Prepared to Speak (Members Only) SB-124
Coaching I: Improve Employee Performance Through Coaching SM-114
Coaching II: More Techniques to Improve Employee Performance SM-116
Coaching: The Supervisor's Critical Role in the Training Process (Members Only) TM-111/112
Communication Skills SM-103
Delegating Responsibility SM-108
Determining Customers' Needs (Personal Banking Essentials Series) PB-104
Executive Briefing on Strategic Security Issues (Security Series) RB-126
Goal Setting SM-106
How to Motivate Your People SM-109
How to Successfully Manage Change SM-115
How to Work with Difficult and Diverse People: A Survivor's Guide CS-117
I Didn't Sign On to Sell! (4-part Series) ST-125-128
I Didn't Sign On to Sell! Program 1 ST-125
I Didn't Sign On to Sell! Program 2 ST-126
I Didn't Sign On to Sell! Program 3 ST-127
I Didn't Sign On to Sell! Role-Plays Only ST-129
Incentives: How to Make Them Work For You SM-111
Interviewing Skills SM-112
Management Principles for New Women Managers SM-102
Performance Appraisal SM-110
Problem Focus vs. Outcome Focus SM-107
Selection Interviewing: How to Hire the Right Person for the Job SM-117
Selling in Banks: A Blueprint for Management (I Didn't Sign On to Sell Series) ST-128
Sexual Harassment: It's Serious Business (Members Only) SB-117
Successful Customer Service & Sales (Personal Banking Essentials Series) PB-105
Supervisory Training: One of the Gang SM-101
Systematic Approach to Conducting Effective Performance Appraisals, A SM-113
Time Management SM-104
Workplace Violence: The Calm Before the Storm (Members Only) SB-121






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