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Featured ProgramEnergizing Your PerformanceHow can you prevent personal & professional burnout? This high-energy program deomonstrates how your employees can motivate themselves & enhance their personal & business success. It's up to them—not their employers, supervisors or co-workers—to manage themselves. Master motivator Eileen McDargh suggests this simple 4-point plan:
This behavior-changing presentation also shows employees how to handle change. It inspires employees to find the energy they need to recharge their batteries & take charge of their personal and professional lives. |
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| Title | Catalog # |
|---|---|
| Banker Style: Dress Like a Professional Without Breaking the Bank | PR-108 |
| Basic Banking Etiquette | PR-109 |
| Basic Banking Products Made Simple | OR-109 |
| Communication Skills | SM-103 |
| Cross Servicing: Making Good Things Happen For Your Customers | ST-124 |
| Dress For Success: Your Personal Business Style | PR-111 |
| Everybody's Somebody's Customer | CS-114 |
| Exploring the Basics of Banking | BAI ES-103 |
| Financial Services: A Value-Added Business | OR-108 |
| How to be a 5-Star Professional | PR-102 |
| How to Work with Difficult and Diverse People: A Survivor's Guide | CS-117 |
| Importance of Account Profitability, The | OR-111 |
| Importance of Confidentiality | RB-101 |
| In Control: How to Manage the Angry and Emotional Customer | CS-120 |
| Matter of Integrity: An Ethics Program for Bankers, A | BAI ES-104 |
| More Basic Banking Etiquette | PR-110 |
| Sexual Harassment: It's Serious Business (Members Only) | SB-117 |
| Understanding Personal & Business Banking Products (Personal Banking Essentials Series) | PB-101 |
| Understanding the Check Clearing Process | TT-107 |
| Understanding the Lending Process | OR-106 |
| What Do You Do After You Say Hello? | CS-113 |
| Workplace Violence: The Calm Before the Storm (Members Only) | SB-121 |