
Our Goal To provide you with the tools you need to avoid costly non-compliance penalties & to deliver superior, growth focused service. Our Mission To be your high-touch, cost-effective frontline training resource. We Provide... time-saving, real-life training solutions to keep your frontline employees current in the areas of compliance, security, teller training, customer service, sales and more. Since 1986, the nation’s banks and credit unions have relied on our effective, accurate, turn-key training. We make complicated topics simple and easy to understand. Programs–including required regulation topics—are presented in an interesting, engaging, memorable manner—all designed to ensure maximum retention.	Biography of Bonnie L. Eidson: Award-winning Journalist, Video Producer & Publisher President & CEO 1st Financial Training Services Created & produced 250+ training programs designed exclusively for the frontline /customer contact employees at the nation's financial institutions. Custom Training Solutions: Produced custom training programs for organizations including: Bank of America, Bank of Hawaii, Experian, TransUnion, Fair Isaac, Marine Midland Bank, Fortune 100 companies, mid-sized & regional financial institutions, hospitals and medical providers, charitable organizations & others. Experienced Trainer: Created and conducted training at all corporate levels from top management to customer contact employees throughout the US & Canada; also presentation skills training & ‘meet the media’ preparedness. Public Information & Media Relations Manager Federal Reserve Bank of Chicago Received a commendation from Under Secretary of the US Treasury. Media Relations Manager Bank Administration Institute One of two principals who started BAI’s first for-profit corporation which was sold to the American Banker newspaper. Account Executive Edelman Worldwide Public Relations Corporate/Financial Group Founder & Principal 1st Financial Marketing Consulted with financial institution clients nationwide on how to conduct effective B2B marketing as well as marketing to consumers. Press Aide to W. Clement Stone entrepreneur, executive, philanthropist, publisher of Success Magazine and author of several books including: Success Through a Positive Mental Attitude. Award-Winning Journalist Chicago-area newspapers serving as reporter, editor, columnist.	What We Do: Improve employee performance through 1st Financial's targeted training. your frontline staff serves as the day-to-day ambassadors of your institution. Our industry-specific programs show them what to say & how to say it. Our 150+ video/DVD programs cover the crucial areas of: > Compliance > Teller Training > Security > Personal Banking > Customer Services > Sales Training > Lending & Credit > Motivation > Management Issues > Orientation & Professionalism > Professional Development for Trainers

Our Goal
To provide you with the tools you need to avoid costly non-compliance penalties & to deliver superior, growth focused service.

Our Mission
To be your high-touch, cost-effective frontline training resource.

We Provide...
time-saving, real-life training solutions to keep your frontline employees current in the areas of compliance, security, teller training, customer service, sales and more.

Since 1986,
the nation’s banks and credit unions have relied on our effective, accurate, turn-key training. We make complicated topics simple and easy to understand. Programs–including required regulation topics—are presented in an interesting, engaging, memorable manner—all designed to ensure maximum retention.

Biography of Bonnie L. Eidson: Award-winning Journalist, Video Producer & Publisher

President & CEO
1st Financial Training Services
Created & produced 250+ training programs designed exclusively for the frontline /customer contact employees at the nation's financial institutions.

Custom Training Solutions: Produced custom training programs for organizations including: Bank of America, Bank of Hawaii, Experian, TransUnion, Fair Isaac, Marine Midland Bank, Fortune 100 companies, mid-sized & regional financial institutions, hospitals and medical providers, charitable organizations & others.

Experienced Trainer: Created and conducted training at all corporate levels from top management to customer contact employees throughout the US & Canada; also presentation skills training & ‘meet the media’ preparedness.

Public Information & Media Relations Manager
Federal Reserve Bank of Chicago
Received a commendation from Under Secretary of the US Treasury.

Media Relations Manager
Bank Administration Institute
One of two principals who started BAI’s first for-profit corporation which was sold to the American Banker newspaper.

Account Executive
Edelman Worldwide Public Relations
Corporate/Financial Group

Founder & Principal
1st Financial Marketing
Consulted with financial institution clients nationwide on how to conduct effective B2B marketing as well as marketing to consumers.

Press Aide
to W. Clement Stone entrepreneur, executive, philanthropist, publisher of Success Magazine and author of several books including: Success Through a Positive Mental Attitude.

Award-Winning Journalist
Chicago-area newspapers serving as reporter, editor, columnist.

What We Do:
Improve employee performance through 1st Financial's targeted training. your frontline staff serves as the day-to-day ambassadors of your institution.

Our industry-specific programs show them what to say & how to say it. Our 150+ video/DVD programs cover the crucial areas of:

> Compliance
> Teller Training
> Security
> Personal Banking
> Customer Services
> Sales Training
> Lending & Credit
> Motivation
> Management Issues
> Orientation & Professionalism
> Professional Development for Trainers